Some companies never get it right. Adelphia are Santa Monica's  local cable company providers. In July, they "upgraded" our service. Maybe 20 channels were dropped ands some prices went up, as Adelphia went fully digital. A few days later service to a big bracket of channels went haywire. The problem lasted around a month. Three times they sent crews out to my house after my complaints. The third lot finally told me they had an area wide problem because of distribution problems traced back to the regional office in the Burbank area. 

I asked for and received a rebate on the bill. It was 60dollars. No where near the 105 dollars a month.we pay. And not close to covering all the time we had the problems. Something, yes.

This evening a nice lady rang to ask if my problems then had been solved. Well,  I had complaints about the bill. Naturally neither she nor her whole Wisconsin call center were authorized to assist me on this. I "had" to call back for that. Why did she call? In any case  as the phone went down, so to did service across the system. Dozens of channels. Black. 

Calling the service number, the system cut callers off, repeatedly. Finally, after a very long wait, an announcement said that many people were affected, the problem was being worked on, nothing could be done,

So less service, more cost, repair guys repeatedly sent on futile missions, a fixable but unfixed problem, a "give me the money at all costs" attitude and a hopeless service culture. The company is rotten.  It's almost like they don't t want customers.