Dell was slammed on the NBC Today show about exploding laptops. The report was carried in the NY Times. It all developed from picture taken at a conference then posted to a blog. Another blog picked it up. Analysts wrote about it. Dell has a spiraling problem. They didn't get on top of it soon enough.
The exploding computer touches a cord because netheads have claimed that Dell's been cutting corners with service and quality. Real world consumers have noticed. Now this. A perfect confluence of blog, newspaper and television has once customer service famed Dell running for cover.
So Dell's launched a blog, one2one to try and claw back ground. It might work. Better than doing nothing.
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Wednesday, July 12
Dell flames out
by
Richard McKinnon
on July 11, 2006 05:46PM (PDT)
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According to Wikipedia a perceptron is a type of artificial neural network. Ergo a “Perceptric” is a person who creates or uses a neural network. The Perceptric Blog is where Chris Gilbey posts thoughts, ideas, and links intended to stimulate thought and accelerate the transfer of ideas. Chris is available for consulting work with the premise that it is not technologies that are disruptive so much as the people that use them. The Perceptric mission is to help companies and people reach their goals and exceed their expectations. This will often mean offering counterintuitive conclusions. Our view? The shortest distance between two points is not necessarily a straight line. It's the number of people needed to be present in a human network to influence and deliver positive decision making. Login
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