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On Finding The Fulcrum Of Understanding

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One of the most difficult things to do these days is to focus. There are so many distractions vying for our time, and while we may think that we can multitask, parallel process, and generally do everything, the reality is that we still live our lives in a linear way and to achieve great things [...]

Google: The New Weed Killer

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Google is a transformative technology, of that there is no doubt. However its ability to effect change are creating some unforeseen business impact. I was talking to someone on the weekend who has some keen insights into the ecosystem of grass… Yes that’s right – that cash crop that everyone knows is at the heart [...]

How Do You Motivate Real Change?

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I was at a conference yesterday in the nearby town of Nowra. It was put on by and for local business people. As the organizer, Linda, said to me, its the kind of event that when times are tough, small business people should participate in and attend. I talked about disruptive technologies and how they [...]

The Digital Steamroller

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Isn’t it amazing that in a world in which so many things are so obvious, so many people keep on ignoring the signs. When there is so much momentum for change so many people keep thinking “same”. Steve Jobs had a great instinct for the signals of change and the way that one mans infrastructure [...]

The Trick To Getting Great Customer Service

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You would think that it might be reasonable to assume that good companies aspire to provide great customer service, wouldn’t you. Some companies establish customer service as their primary goal. The bigger the company, the more the focus on the customer, in my view. But how much do we, as customers, help them to achieve [...]

The Year Ahead

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It looks like it is going to be a big year. This year I will be back at University Of Wollongong teaching in the Arts Faculty – the same subject as last semester, ARTS301. I had tremendous feedback last semester from students. The subject is really about helping those about to graduate to understand how [...]

Don’t Eat The Marshmallows Until Later…

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This year has been incredibly busy. Next year looks set to be even busier – in my life certainly. As we all seemingly accelerate toward the adoption of more toys, more technology, with more speed and more connectivity, I find myself seeing more clearly what is happening on another plane, and find that many of [...]

The Destruction Of Leadership As We Know It

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Digital technology empowers and it destroys. As the legacy silos entrench themselves and become more polar in their approach the silos start to crumble. It happens in business and more of that later. As is incredibly visible right now, it happens in politics. Sometimes those silos are not really about the leader or the policy [...]

How We Reach Decisions – Then Become Entrenched In Positions

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We all exist in networks of people. Before the industrial revolution they were close knit and very local. Fast forward through the industrial revolution and the ability to travel far and fast and into the digital era and we all have complex and vast networks of connections. All of those connections have influence on our [...]

Real Marketing Can’t Help But Be Strategic

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Everyone wants more sales. They want more revenue. And they want more margin. And they want it now. They think that this involves strategy. Actually what they are looking for is tactics, and when they adopt tactics without a strategy it will almost invariably fail. Tactics is selling canned tomatoes at retail in the supermarket. [...]