You would think that it might be reasonable to assume that good companies aspire to provide great customer service, wouldn’t you. Some companies establish customer service as their primary goal. The bigger the company, the more the focus on the customer, in my view. But how much do we, as customers, help them to achieve [...]
We all exist in networks of people. Before the industrial revolution they were close knit and very local. Fast forward through the industrial revolution and the ability to travel far and fast and into the digital era and we all have complex and vast networks of connections. All of those connections have influence on our [...]
Adam Mansbach is a marketing genius. Actually Adam Mansbach is an author – and an extremely successful author as of a couple of weeks ago. He writes novels, but has not been the huge success that every author yearns for. At least until now. He recently wrote a children’s bed time story book. It is [...]
Amazing isn't it. We are a week in to a new Prime Minister. We are perhaps only days away from a Federal Election being announced. The probability is that there will be a deal done with the miners over the super profits tax before an election is announced… Why else would you announce an election, [...]
Amazing to think that it wasn't too long ago that EMI Records ruled the waves… This was the company that in the '60's brought us the Beatles, The Beach Boys, Gerry And the Pacemakers, Freddy And The Dreamers… Pink Floyd, Frank Sinatra, Dean Martin, Cliff Richard, The Band… And then more recently artists such as [...]
You may have seen reference in the media to a new Rolling Stones documentary “Stones In Exile” shot during the year long orgy that the band conducted during the recording of Exile On Main Street – which is about to be re-released. As you would expect the Stones have been doing some PR to support [...]
Another Koltai Rant of a personal nature. It would appear to me that the Supreme Court in New South Wales is more interested in clearing it’s docket than ensuring that justice is served. This might be because yesterday, I lost my case (filed in March 2007) against Tricom Equities. Or it might be [...]
I was in Sydney yesterday for a meeting. In the car on the way up I had been listening to a BBC podcast and an author was interviewed about her new book (How to Live: A Life of Montaigne in One Question and Twenty Attempts at an Answer). Pardon my ignorance but I had never [...]
On Boxing Day I went to the movies…. Bad idea – so crowded it wasn't even worth queuing up to get a ticket. So went home… The day after, went to the movies again. This time left with enough time that I could get tickets and then stand in line waiting for the show to [...]
Back at the beginning of the 20th Century H.G. Wells, the great science fiction writer and visionary, wrote about the way that civilization would become ruled by scientists, engineers and managers. That is what is taking place – regardless of the number of lawyers who become our elected leaders. What he didn’t foresee was that [...]