I was at a conference yesterday in the nearby town of Nowra. It was put on by and for local business people. As the organizer, Linda, said to me, its the kind of event that when times are tough, small business people should participate in and attend. I talked about disruptive technologies and how they [...]
You would think that it might be reasonable to assume that good companies aspire to provide great customer service, wouldn’t you. Some companies establish customer service as their primary goal. The bigger the company, the more the focus on the customer, in my view. But how much do we, as customers, help them to achieve [...]
Have you noticed that even as we see the power of digitization modifying business and, in my view driving productivity gains into the consumer marketplace, we also see regulation of the worst kind creeping into the system? Lets talk about productivity gains for a minute. The power of the smart phone. New apps are coming [...]
I spent the weekend in Byron Bay with my old friend, Wayne Young, talking about movie production, new business models for content and how the digital world is changing everything… Wayne was responsible for some of the great Australian communication memes of the 70's and 80's including the “Its Time” campaign for the Labour Party [...]
It seems that the election yesterday has resulted in close to a dead heat between the major parties – a hung parliament. This can be seen as a major problem in that it can stop legislation going through, or, as I like to think, a huge opportunity for good sense. And this is why: When [...]
In Australia we are in the early stages of a federal election. The interesting thing about this election is that it was preceded first by a “palace coup” in which the deputy Prime Minister essentially ousted the existing and elected PM. This took place, it appears, as the result of the party apparatchiks determining that [...]
Podcasts – or more importantly time shifted audio content – are, I believe, one of the great information accelerators of our age. I subscribe to a number of feeds mainly from NPR in the US, the BBC in the UK and the ABC in Australia. I listen to them in the car on my commute [...]
It would be hard for anyone who has a serious (or comedic for that matter) bone in his body to allow the changes to the Liberal Party in Australia to pass by without comment… Today the Libs (who, if you are reading this in another part of the world, are akin to the British Conservatives [...]
Given the attention of Governments to file sharing, it would appear that the Global Financial Crisis (GFC) was obviously caused by you sharing a copy of Lily Allens “Fuck you very much”. We have Ministers flying all over the world to discuss how to criminalize 15 year old kids who can’t yet vote. These [...]
Setting the Scene. Consultants are people/firms that are hired to divorce an organisations internal politics from a result and quite often, consultants bring with them a differential focused expertise in the area requiring their expert attention. There’s an accepted modus operandi for consultancy firms in business, “When you get hired, look for more [...]