You would think that it might be reasonable to assume that good companies aspire to provide great customer service, wouldn’t you. Some companies establish customer service as their primary goal. The bigger the company, the more the focus on the customer, in my view. But how much do we, as customers, help them to achieve [...]
I came across an interview with Michael Chugg earlier today, via a posting in Facebook. (Amazing that Facebook now appears to spread news in the long tail better than any other technology). He was talking about the lack of support for new and emerging musicians by commercial radio in Australia. Obviously a comment of this [...]
The economics of content. Way back in another lifetime there was a great music publisher by the name of Lou Levy. Lou had a lot of great sayings, that I believe he originated. His son, Leeds, used to toss these sayings out from time to time to make a point. One of them was, “There [...]
In Australia we are in the early stages of a federal election. The interesting thing about this election is that it was preceded first by a “palace coup” in which the deputy Prime Minister essentially ousted the existing and elected PM. This took place, it appears, as the result of the party apparatchiks determining that [...]
During the weekend one of my oldest friends, PJ, came to visit with his daughter. Suffice to say that he takes credit for introducing me to my wife, and we have been married for almost 30 years, so that has to take the friendship back a long way! PJ is out from the UK for [...]
The current war in Iraq has been going on longer than World War II. It was 2003 when the US and its allies invaded Iraq. It is now 2010. WWII went from 1939 to 1945 – 6 years. The Iraq war is now over 7 years old. The current government in Australia and the current [...]
The following is about a person and a topic I have written about before… I think that the people, and the time in history are an interesting metaphor for what is happening now politically, economically, and societally. The Story Of A Refugee Have you ever heard of Peter Drucker? He was arguably the [...]
Late last year I was speaking to industry representatives about the outcome for the iiNet court case. They all believed that it was a lay down misère, (in favour of themselves). After all, there was little old iiNet, a small (by world standards) ISP and there were thirty-four financially well heeled complainants. (Just on [...]
This is the third article in this series entitled: The Economics of Video Entertainment Part 1 Here Part 2 Here For the last couple of days I’ve been leading up to talking about the individual value proposition as to why people purchase, watch, read or listen to certain types of content. Hedonic pricing [...]
This is Part II in a series of articles entitled: The Economics of Video Entertainment In yesterdays article, I commented that : At Perceptric, we have commenced an attempt at applying our P2P Value method against the relatively new science of hedonic valuation. Early results have enabled us to see patterns that are [...]