Search

Pushback Against Music Industry Actions Would now seem to include Governments.

By Tom Koltai

Delegates to the ACTA discussions are now safe and sound back in their home countries convinced that they have been successful in aiding in stamping out copyright infringement.   History has taught us that every-time the music industry or Government enact prosecutorial or legislative actions against file sharing, the resulting pushback always seems to trump [...]

FlyerTalk. What airline customer communication should be.

By Richard McKinnon

Why don't airlines blog? They're in the customer service business. They transport hundreds of thousands of people every hour, every day. They have an urgent need to communicate. But, they don't. Either communicate. Or blog.  In fact, most airlines attitudes rival the Kremlin under Stalin.(that often includes their flight attendants, but that's a different story) Enter [...]