As regular visitors to this blog would know, we have a keen interest in how networking tools and technologies are being used to aid communication. One of the principal tools that we have watched and undertaken extensive research in is how P2P is used in conjunction with content of all kinds. The positioning of the [...]
I like watching things grow. My Bonsai plants are the ultimate home nurserypersons test of patience, skill and attention to detail. Bonsai plants are akin to swing voters, let the roots dry out once, and they die, soil too acidic, they wither, soil too alkaline, they wilt. Not enough fertilizer? They turn yellow and drop [...]
I hate voice trees in answering systems. It is one of the things that makes my blood boil. Particularly if I am on the phone for twenty minutes and finally get through to a human and find, as I did on one occasion that somewhere in the routing, that I had somehow slipped out of [...]
I was talking to my friend Jan Wylie earlier this evening. He runs a tremendous research company called Trend Monitor. His company is about to release a signifinat white paper on CRM and I have invited him to provide an overview here at the Perceptric Forum. Here are some quotes from the teaser document he [...]