So I got back this morning into Sydney airport. Another great flight on
Qantas. These guys have seriously lifted their game in the last year. I
spoke to one of the hosties about it. She said the whole training
regime has changed and it is much more customer service oriented than
before. Well, it shows!

Then came the airport experience. I was third off the plane. There was a relatively short queue at immigration.

Then I had to wait for bags along with a hundred or so other passengers
whose bags didn't come off the plane. I went and spoke to someone
wearing a Qantas badge – thought or his colleague might know the
answer. They said, “its not our fault. Its MacQuarrie bank. They own
the airport now. They are not paying what is required to maintain it.
Yesterday the airconditioning went down. Expect anything, but don't
blame us. Blame Mac Bank.”

Interesting – particularly in light of the forthcoming departure of Max
“the Axe” and the appointment of Russel Balding from the ABC. Looks
like he will have a challenge ahead.

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Posted in Main Page by Chris Gilbey No Comments Yet